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ORDER HOTLINE TEL: 02476 718964
MON-THUR 9AM-5PM (4PM FRIDAYS)
MON-THUR 9AM-5PM (4PM FRIDAYS)
About Us
You can order online from www.tillrollsland.co.uk for free nationwide delivery (orders of £50 ex vat, non-remote off-shore areas only).
You can also order online from www.tillrollsland.co.uk and collect from our Coventry, West Midlands Showroom / Warehouse:
Showroom & Warehouse
Unit 60A Kirby Road
Earlsdon
Coventry
West Midlands
CV5 6HN
Phone: 02476 718964
You can also order online from www.tillrollsland.co.uk and collect from our Coventry, West Midlands Showroom / Warehouse:
Showroom & Warehouse
Unit 60A Kirby Road
Earlsdon
Coventry
West Midlands
CV5 6HN
Phone: 02476 718964
Making A Purchase
Making a purchase on our website is straight forward. Simply browse our store, add any items that you wish to buy to the shopping cart. After you have finished your selection please checkout in the normal fashion.
We accept payment by credit/debit card, paypal, bank transfer or cheque. If you want to pay by cheque or by bank transfer, place your order online and instead of entering card details choose 'proforma invoice' and we will email you a 'pre-invoice'. On receipt of payment, your order will be dispatched. If you wish to pay by card, but do not wish to pay online, simply submit your order online choosing 'proforma invoice' as your method of payment then phone us up with the last four digits of your internet order number & your payment details. If you wish to pay by Paypal, select Paypal as a payment method in the checkout - we will send you a Paypal invoice on receipt of your order.
If you have made a mistake in your order & cannot correct it in the shopping cart please contact us.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We accept payment by credit/debit card, paypal, bank transfer or cheque. If you want to pay by cheque or by bank transfer, place your order online and instead of entering card details choose 'proforma invoice' and we will email you a 'pre-invoice'. On receipt of payment, your order will be dispatched. If you wish to pay by card, but do not wish to pay online, simply submit your order online choosing 'proforma invoice' as your method of payment then phone us up with the last four digits of your internet order number & your payment details. If you wish to pay by Paypal, select Paypal as a payment method in the checkout - we will send you a Paypal invoice on receipt of your order.
If you have made a mistake in your order & cannot correct it in the shopping cart please contact us.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery Information
99% of our products are held in stock. 99% of orders are sent via DPD. If your order has been sent with DPD and you have provided a mobile phone number when checking out, then on the day of delivery you should receive an email & text message advising a 1 hour delivery window. Please note that this service is provided by our courier and not ourselves. Regrettably, the delivery window alert is not available for remote or offshore areas. Please note that we cannot be held liable for any deliveries not made due to customer not being in to receive delivery regardless of whether the delivery attempt is made within the 1 hour window or not. Please note that the 1 hour window is a best estimate and not a guarantee by the courier firm. Please ensure that your email address & mobile phone number are entered correctly & that your spam settings do not block our courier’s emails. We cannot be held responsible for any communications not being received.
If there is an unforeseen problem with your order we will endeavour to contact you. Please make sure you are in to receive your delivery. Re-delivery costs incurred by no-one being available to sign for the goods, or through incorrect delivery information being submitted will be passed onto the customer. Neither ourselves nor the delivery organisations we use can be held liable for any costs or inconveniences incurred through delays to a delivery. If you decide not to receive the delivery in the permissible period we reserve the right to charge a handling fee of £30 + vat to cover our administration and delivery costs, as we will not be entitled to any refund from the delivery company. We guarantee that all deliveries will be made within the published mail order guidelines of 28 days. If you have not received your order within 28 days we will cancel your order if you are not satisfied & refund you in full (this does not apply to special order non-stock items).
Most products are available for customer collection from our Midlands showroom. All orders must be placed online to obtain exclusive web pricing. Please allow at least 1 working day before collecting your order. Orders are only available for collection between 10am & 4pm Mon - Fri. We recommend phoning us on 02476 718964 prior to departure to confirm we have received & processed your order.
All invoices are sent with the goods whens despatched directly for ourselves.
If there is an unforeseen problem with your order we will endeavour to contact you. Please make sure you are in to receive your delivery. Re-delivery costs incurred by no-one being available to sign for the goods, or through incorrect delivery information being submitted will be passed onto the customer. Neither ourselves nor the delivery organisations we use can be held liable for any costs or inconveniences incurred through delays to a delivery. If you decide not to receive the delivery in the permissible period we reserve the right to charge a handling fee of £30 + vat to cover our administration and delivery costs, as we will not be entitled to any refund from the delivery company. We guarantee that all deliveries will be made within the published mail order guidelines of 28 days. If you have not received your order within 28 days we will cancel your order if you are not satisfied & refund you in full (this does not apply to special order non-stock items).
Most products are available for customer collection from our Midlands showroom. All orders must be placed online to obtain exclusive web pricing. Please allow at least 1 working day before collecting your order. Orders are only available for collection between 10am & 4pm Mon - Fri. We recommend phoning us on 02476 718964 prior to departure to confirm we have received & processed your order.
All invoices are sent with the goods whens despatched directly for ourselves.
Tax Charges
For orders made from the UK 20% VAT is added to all products to the prices displayed on the website.
Credit Card Security
When an order is placed on our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. There has been no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted using a SSL server. However, we understand that some people do not like giving their credit card details online. With this in mind you can place an order online and choose 'proforma invoice' - your order will then be on our system and you can contact us directly with your credit card, we can also send you a Paypal invoice or you can pay by BACS or cheque.
We take customer credit card fraud very seriously. We may carry out our own internal anti-fraud checks, including but not limited to contacting you at any time prior to dispatch of the item in order to obtain a landline and/or work telephone number, which we may contact directly and/or check against publically available records to corroborate details given by the buyer. Cash Register Land may in its sole discretion refuse to process and/or cancel orders if you cannot be contacted and/or we reasonably suspect that the transaction is fraudulent or does not meet our stringent security cheques. We further reserve the right to dispatch items to your home and/or work address (on receipt of an email confirming the same sent from your work email address) and we are under no obligation to dispatch to an alternative delivery address requested by you.
A security check may be triggered for some of the following reasons:
Incomplete data given on the order.
Data not matched by credit card provider (CVV code and address).
Delivery address different to the Invoice address.
Delivery address in a listed credit card fraud area.
Use of a foreign credit card.
Unusual items ordered
No visual verification on mapping software.
Less than 1% of our orders are subject to a security check investigation, but please be aware that if your order is checked there may be a delay in processing it.
We take customer credit card fraud very seriously. We may carry out our own internal anti-fraud checks, including but not limited to contacting you at any time prior to dispatch of the item in order to obtain a landline and/or work telephone number, which we may contact directly and/or check against publically available records to corroborate details given by the buyer. Cash Register Land may in its sole discretion refuse to process and/or cancel orders if you cannot be contacted and/or we reasonably suspect that the transaction is fraudulent or does not meet our stringent security cheques. We further reserve the right to dispatch items to your home and/or work address (on receipt of an email confirming the same sent from your work email address) and we are under no obligation to dispatch to an alternative delivery address requested by you.
A security check may be triggered for some of the following reasons:
Incomplete data given on the order.
Data not matched by credit card provider (CVV code and address).
Delivery address different to the Invoice address.
Delivery address in a listed credit card fraud area.
Use of a foreign credit card.
Unusual items ordered
No visual verification on mapping software.
Less than 1% of our orders are subject to a security check investigation, but please be aware that if your order is checked there may be a delay in processing it.
Privacy Policy
We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy
We only sell commercial business equipment and supplies therefore any order placed is classsed as a "business to business" transaction. The commercial items ordered are sold based on them only being used in a trade, business or profession associated to you and not for personal use. These transactions are not covered by public consumer law, but by business law.
We offer all of our brand new products at the lowest possible price and when you place your order as a business we instantly incur costs and continue to do so throughout the order process, therefore to keep our prices as low as possible we have to recover these costs should you change your mind. Please contact us prior to purchasing if you have any questions about the suitability of the product for your business we will be happy to advise.
Can I cancel an order for a standard product that hasn't been dispatched yet?
Yes you can, but any refund given will be subject to a fixed administrative charge of £10 + vat. We incur bank card processing charges on the final inc vat invoice amount as soon as the order is placed which we can't claim back, so this charge covers the initial bank fees incurred and the bank refund fee charged to us and the administration for initially processing your order and the refund.
Can I cancel an order for a product that has been dispatched but not yet received?
Yes you can, but we will have incurred courier charges to send and then re-route your delivery back to us, we will also have incurred card processing charges when you placed your order and again to process the refund none of these we are able to claim back. Once returned the item(s) will be classified as a catalogue return and offered at a revised lower selling price due to condition of the outer box etc. The charges below cover our loses as described above.
Refund less 30% re-stocking fee and any carriage cost incurred at our cost (free delivery still incurs a cost to us).
Can I return an item that I have ordered in error, doesn't fit or that I simply don't want?
Yes you can, providing they are unused, but we will have incurred charges to send you the item(s) . Once you have returned the item(s) they will be classified as a catalogue return and offered at a revised lower selling price due to condition of the outer box etc. The charges below cover our loses as described above.
Refund less 30% re-stocking fee and any carriage cost incurred at our cost (free delivery still incurs a cost to us). The cost of returning the items is meet by the customer.
Ordered in error returns can only be accepted on unused items within 3 days of delivery and it's the customers responsibility to ensure the item is returned to us undamaged, unsued and ready for sale as a catalogue return.
All dimensions and manufacturer information are supplied in the product listing, if you have any doubts about the suitability of the product you can call us, email us or visit our showroom to discuss prior to ordering. Please note that all transactions with ourselves are solely commercial business to business transactions.
Please take our returns policy into account before ordering.
We offer all of our brand new products at the lowest possible price and when you place your order as a business we instantly incur costs and continue to do so throughout the order process, therefore to keep our prices as low as possible we have to recover these costs should you change your mind. Please contact us prior to purchasing if you have any questions about the suitability of the product for your business we will be happy to advise.
Can I cancel an order for a standard product that hasn't been dispatched yet?
Yes you can, but any refund given will be subject to a fixed administrative charge of £10 + vat. We incur bank card processing charges on the final inc vat invoice amount as soon as the order is placed which we can't claim back, so this charge covers the initial bank fees incurred and the bank refund fee charged to us and the administration for initially processing your order and the refund.
Can I cancel an order for a product that has been dispatched but not yet received?
Yes you can, but we will have incurred courier charges to send and then re-route your delivery back to us, we will also have incurred card processing charges when you placed your order and again to process the refund none of these we are able to claim back. Once returned the item(s) will be classified as a catalogue return and offered at a revised lower selling price due to condition of the outer box etc. The charges below cover our loses as described above.
Refund less 30% re-stocking fee and any carriage cost incurred at our cost (free delivery still incurs a cost to us).
Can I return an item that I have ordered in error, doesn't fit or that I simply don't want?
Yes you can, providing they are unused, but we will have incurred charges to send you the item(s) . Once you have returned the item(s) they will be classified as a catalogue return and offered at a revised lower selling price due to condition of the outer box etc. The charges below cover our loses as described above.
Refund less 30% re-stocking fee and any carriage cost incurred at our cost (free delivery still incurs a cost to us). The cost of returning the items is meet by the customer.
Ordered in error returns can only be accepted on unused items within 3 days of delivery and it's the customers responsibility to ensure the item is returned to us undamaged, unsued and ready for sale as a catalogue return.
All dimensions and manufacturer information are supplied in the product listing, if you have any doubts about the suitability of the product you can call us, email us or visit our showroom to discuss prior to ordering. Please note that all transactions with ourselves are solely commercial business to business transactions.
Please take our returns policy into account before ordering.
